The other day I was with a friend and we found ourselves talking about how much our lives have changed since Uber / Ola hit the roads in our city. Very much, we realised. But not just for us, also for the drivers.
First stop, Convenience. Had to be, of course. For many, it’s not just about hailing a four-wheeler when and where… it’s also about beating the frustration and fatigue of massive, ceaseless traffic full of knuckleheads who couldn’t be bothered about traffic rules. In India, that’s putting it mildly. Given that daily commute on busy roads is one of the major contributors to work stress, many like me take succour in just hailing a cab. Surge or no surge.
Next comes Cost. And not for everyone. What delights the Indian commuter is that in many cases, a ride in an Ola Mini/Micro or Uber Go costs much the same as that in an autorickshaw. They maybe commonly referred to as autos but autorickshaws derive their name from the word jinricksha – of Japanese/Chinese origin, meaning handcarts. Versus that, advantage cab: track the ride; AC; closed and therefore, safer; luxurious; custom payment mode; ability to use maps… Cool, right?
Third and final, Communication. The real topic of our conversation here. In the pre-Uber/Ola era, communication with the auto driver meant basically asking him whether he ‘wants to go’ where you wanted to. A whole lot of times, you ask him, ‘Bhaiya Ghatkopar?’ only to see him shaking his bob while steering his three-wheeler away from you. Little regard for the job he was doing and even less his courtesy for you.
The next step was may be arguing over which route to take. Then may be admonishing him over his need for speed. Then may be haggling about not having change, or the right fare, or where exactly he agreed to drop you off versus where you wanted him to. A generous exchange of swear words is never ruled out as an option if it turns out you are both having a bad day. It was not pretty and it still isn’t. My last week’s trip to Thane is a recent reminder. Had to “ask out” literally 15 autos before one agreed to drive me to a particular ‘naka‘ just because “time ho gaya madam, abhi badli karne ka hai” (change of shift between drivers).
This ALLLLLL has changed in the Uber / Ola era. Here, we have real conversations. Because there is greater respect. Both ways, I see. These are your private drivers on a short hire. They are courteous, most of the times (is it because their work is incentivised based on the stars you give in your feedback ? Or is it because they are actually happier doing this job? And, are they happier because they HAVE incentives?); they are not temperamental as they would have been otherwise (is it the stars again?).
There. I said it. So when my friend and I got to this part, we couldn’t but help look at each other. It struck us both exactly what it was we were really talking about. You see, a large number of the drivers working for Uber/Ola are those who have been working for someone or the other before as well. Why is it only now that conversations are in the spotlight for the simple reason that they exist?
Well, because something has enabled their existence. And that’s the beauty of technology. The app-based system has made both parties come together on the same platform to do something together. Our respect for each other has grown considerably. Our perception of the other too has changed. Especially on the customer’s side. We no longer take these men and women (in some cities) as ‘just a driver’ like we used to before.
I’ve actually been driven by an engineer who owns 2 cars he manages with Uber, employs 2 drivers for doing so, and has earlier worked where I have too. Someone once told me that a good engineer will manage to find ways to maximise the outcome with the least of resources, whichever be the field he is in. This guy has done so. He has maximised his earning potential with very little investment and inconvenience to himself.
When my parents came visiting, we were driven by an old-ish man who was clearly at peace with life; cracking jokes, stopping for pedestrians, and yet, overtaking at unlikeliest of places and having a good time, clearly. The only difference is, some of them request you to give them the ‘stars’ and some don’t.
SO, when some people talk about how an ‘engineer’ or ‘entrepreneur’ would put up with being a ‘mere cab driver’, I am amused. They speak as if they are themselves doing their dream job, living their dream lives, and following their dream career. How many of us really do, anyway! And wouldn’t most of us would stop working the day our work didn’t earn us that pay check, however passionate we claim to be about our work?
What Uber is doing is dissolving boundary lines of class. This is what education was supposed to do but it achieved quite the opposite. The scene is changing now that we have ‘educated’ drivers. I’m sure the day is not far when we have ‘educated’ domestic helps and electricians and janitors and plumbers… evidently, they take less advantage of the system and are less likely to abuse the power they have than the ‘educated’ or the ‘highly educated’ lot such as our babus and MBAs and CEOs and whatnot.
At this point, would it be too far a stretch to refer to The Bhagavad Gita and what happened between Arjun and Krishna during the all-important battle of Kurukshetra? Krishna, the lord incarnate, drove Arjun’s, a mere mortal’s chariot. Not only that, he also drove Arjuna’s side to victory.
All am saying is, perhaps it’s time to look at and perceive life out of the boxes we have constructed for ourselves and lived in for too long.
Besides, if money is what you are looking at, you could read this perhaps: TOI article on how senior execs take to driving and one of my favourite blogs on finance (financialsamurai.com) explaining what’s an aerospace engineer doing driving for Uber.
Anyway, keep calm and hail a cab tomorrow.